NetSuite dunning & credit control
Automated collections, without sacrificing relationships.
OneDunning is a lightweight NetSuite module that automates payment reminders and credit control, while giving you control over how each customer account is handled.
Chasing payments shouldn't take over your finance team.
Manual credit control is time-consuming and inconsistent. Finance spends hours chasing unpaid invoices, toggling customer holds to let sales go through, and managing uncomfortable conversations with valued clients.
OneDunning is useful where standard collections processes don't give you the level of automation or control you need. It runs inside NetSuite, using your existing customer and transaction data.
What it is
OneDunning is a NetSuite-native dunning module for customer collections, developed by our team. It automates reminders for each overdue range you define and applies credit-hold rules, with exceptions for the accounts that need a personal touch.
Delivered as: a scoped implementation, configured to your collections process.
What the module does.
- Configurable days-overdue thresholds, including pre-due courtesy reminders; the highest qualifying stage applies
- Manual or scheduled daily, weekly or monthly runs, with subsidiary-specific schedules where applicable
- Branded email templates tailored to your business
- Credit-hold logic: the final overdue range can email the customer and place the account on credit hold
- Customer exclusions, pause-until dates, policy and email overrides, and additional recipients
- Grace periods, minimum overdue balances, grouping, email caps and a master pause control
- Test mode, sending identity and reply-to settings
- A central dashboard showing overdue customers and invoices, outstanding balances, ageing, promises to pay and follow-ups
Common uses
- Finance teams spending significant time on manual chasing
- Inconsistent reminder timing or wording between staff
- Customer holds that are switched on and off manually
- Businesses with key accounts that need different handling
Consistent collections, with you in control.
Define
Agree your overdue ranges, templates, hold rules and exclusions.
Identify
Policies and days-overdue thresholds determine the highest qualifying reminder stage.
Remind
Workflows send the matching email template automatically.
Act
Where enabled, the configured reminder level places the customer on credit hold. Your team reviews balances and follow-ups on the dashboard.
Gusbourne: debtor days down, relationships protected.
After we delivered NetSuite Premium Manufacturing and a Phase 2 WMS rollout, English wine producer Gusbourne returned for a tailored demonstration and implementation of OneDunning, including automated dunning cycles, branded templates, internal reminders, a central dashboard, customer-hold logic and exclusions for key accounts.
The result was less manual effort, more consistent outreach and better visibility of outstanding balances and follow-up actions.
The process of chasing payments has become far less time-consuming, while giving us complete control over individual customer accounts. Since adopting the system, our debtor days have reduced significantly, leading to a marked improvement in cash flow.
Scoped to your process.
Like all our modules, OneDunning is delivered as its own scoped implementation, then supported by our UK-based team. We'll configure it around your overdue ranges, communication style and credit control policy.
Related pages.
Gusbourne
Automated collections without sacrificing relationships.
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Tell us how you chase payments today and we'll show you how OneDunning could help.