Let customers find, price and order parts without picking up the phone.
Connect your ERP to customer-facing platforms so parts, prices, stock and orders are shared accurately, and orders flow straight into your fulfilment process.
Great catalogues still need a manual step.
Customers or dealers can identify the part they need, but checking price and availability, and then placing the order, often means a call or an email to your team.
That means looking up pricing in one system, stock in another and keying the order into a third. We connect your ERP to your parts catalogue, webstore or customer platform so the whole journey runs as one process.
What the integration does
- Shares customers, parts and items with the customer-facing platform.
- Provides customer-specific prices and stock through an API.
- Brings external orders into your ERP for processing.
- Returns fulfilment, shipment and order status.
- Keeps your ERP protected behind a controlled integration layer.
From catalogue to courier.
Synchronise
Customers, items and reference data are kept aligned with the customer platform.
Look up
Prices and stock are served through an API, so customers see accurate information.
Order
Orders placed online are validated and created in your ERP.
Fulfil & update
Your team processes the order through to despatch, with status shared back.
An electronic parts catalogue connected to Avante.
Dennis Eagle's dealers use TVS's online Electronic Parts Catalogue (EPC) to identify parts. Placing an order used to involve a phone call.
We created a custom integration with supporting APIs: customer, item, price, stock and order processes are synchronised with Avante, and orders placed in the EPC arrive in Avante to be processed through to despatch. A Web Control project manager brought together Dennis Eagle IT, their third-party logistics partner and our team.
Read the Dennis Eagle storyCustomers ordering any time of day.
Ambirad contacted Web Control to assist in the development of an E-Commerce solution for the business. The Webstore we were presented with was simple to use, integrated brilliantly with Infoflo and was developed inline with our existing website style.
The Webstore has the ability for customers to see their current account status live from Infoflo, View/Update delivery addresses, resend past invoices and view order progress. The implementation of the Webstore has improved our customer service and allowed customers to order parts anytime of the day.
The knowledge and support from Web Control was excellent and the project was delivered inline with budget and on time.
Just to give you some feedback on the Webstore project which went live at the beginning of last month as I feel it's always good to give feedback where possible.
Both Mo and Martin worked exceptionally hard to get the website up and running on time and I must say I was impressed with how quickly we managed to get the site live.
We have received positive comments from customers and internal staff on how professional the site looks plus how easy it is to navigate through. We linked the website nicely into Infoflo, for customers to view orders, invoices etc but for customers without an account, they pay on credit card at full list price which allows us to capturing passing trade.
Once again, thank you to Web Control for working with us to get this project live.
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Find out moreDennis Eagle: Aftermarket Parts
An electronic parts catalogue connected to Avante.
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