UNIX to Windows Server Move Rolls-Royce understands the importance of customer satisfaction and the value of business reputation. I see the same understanding from Web Control. We began our journey with Web Control in 2005 and have always found them to excel at customer relations. More importantly, their technical support of an ever-aging Infoflo system has been faultless. An honest open relationship allows us to receive immediate support at those critical times, and the adoption of a helpdesk system means other issues are always addressed in a timely manner too. During our recent migration of Infoflo to a Windows based system, they consistently applied their understanding of our needs by taking a flexible approach to changing priorities. Their willingness to work with the end users to get to the heart of the issues should also be commended. They delivered the solution in the timetable that they promised and the follow up support has also been exemplary. I would not hesitate in recommending Web Control to any companies out there who continue to struggle with support of their legacy ERP system.
- Andy Strahan (Rolls-Royce)
SAP Project "We went live on SAP after a long weekend of preparation. We had a couple of minor issues which were picked up by you guys during Saturday and Sunday. Apart from that it all went really well and we even shipped on the first day! I wanted to take the opportunity to thank the whole Web Control team for the unique support you provided that gave us the result we could only hope for a few months ago. The knowledge and humour took us through the tough bits.
- Steve Dadd (TE IT Manager)
E-Commerce Solution "Ambirad contacted Web Control to assist in the development of an E-Commerce solution for the business. The Webstore we were presented with was simple to use, integrated brilliantly with Infoflo and was developed inline with out existing website style. The Webstore has the ability for customers to see their current account status live from Infoflo, View/Update delivery addresses, resend past invoices and view order progress. The implementation of the Webstore has improved our customer service and allowed customers to order parts anytime of the day. The knowledge and support from Web Control was excellent and the project was delivered inline with budget and ontime."
- Shane Rhoden (AmbiRad Group IT Manager)
Rapid Response "Thanks very much for the rapid response to our request for enhanced functionality in the purchase order entry screens. We needed a couple of days turnaround on this to keep our project on schedule but your service exceeded our expectations - once again, thanks very much."
- Glenn Henderson (Hypertac UK)
Webstore "Just to give you some feedback on the Webstore project which went live at the beginning of last month as I feel it's always good to give feedback where possible. Both Mo and Martin worked exceptionally hard to get the website up and running on time and I must say I was impressed with how quickly we managed to get the site live. We have received positive comments from customers and internal staff on how professional the site looks plus how easy it is to navigate through. We linked the website nicely into Infoflo for customers to view orders, invoices etc but for customers without an account they pay on credit card at full list price which allows us to capture passing trade. Once again, thank you to Web Control for working with us to get this project live."
- Shane Rhoden (AmbiRad)
Premium Service "Prompt, accommodating, friendly and efficient, my experience with Web Control in dealing with out longstanding issues was of a premium service. I cannot recommend them more."
- Joseph Fallon (Instant Upright)
Emergency Cover "We were an early customer of Webcontrol and started to use them for two main reasons. Firstly they are very open, honest and approachable, nothing was too much trouble and we certainly had fun stretching our old Infloflo system to the limit with some imaginative solutions for our manufacturing, supply base and financial reporting. Compare this to their competitor of the day and they were worlds apart. Secondly the support model we used at the time of 'pay as use' and 'banked hours' with Webcontrol was a breath of fresh air. With Infoflo at that time well past any new development and their competitors charges getting higher for no real benefit, switching to Webcontrol not only allowed to us reduce our monthly support costs, but more importantly allowed us to use what we did spend on real improvements and developments. The money we were spending was now not just an 'insurance' against an unlikely failure in stable program with their competitors, we used the maintenance money with Webcontrol instead to develop and add some real features and benefits to our system. I have to admit I was a little nervous at first with the perception that 'emergency' cover would be less with Webcontrol compared to the support model of their competitor. However, the couple of times I had a real emergency, I found that Webcontrol team knew instinctively the urgency and took all the necessary action to resolve it quickly. Again compare this to their competitors model of back and forth signing forms promising to pay because the code was maybe slightly 'bespoked' before they even looked at the issue, and you soon realised that the 'emergency' cover was not that timely with their competitor after all"
- Paul Race (Trelleborg Automotive UK Limited)
Thank you for your support "Just a quick note to say a big thank you for all the support you have given this year."
- Karin Mithcell (Willen-Hospice)
Many Thanks "We are all well pleased, here at Inductotherm, with the excellent job Alistair, particularly, and you have all carried out for us over the past eighteen months and we anticipate this will continue as we strive to update and improve our Avante software."
- John Fletcher (Inductotherm)
Appreciation "I much appreciate the deal you've done on MITS, both MITS Discover & Report are very key systems for us."
- Andrew Boothroyd (Time Products UK Ltd)
Web Control Ltd - The Stables, Caswell Science & Technology Park, Towcester, Northamptonshire, NN12 8EQ. Tel: 01327 317650 Company Reg 4118558