Our Support Model

Web Control currently provides a complete support service to over 50 Avante/Infoflo customers. Our support is focused on what our customers need and want. We charge a low fixed yearly amount that guarantees our immediate support and then customers whatever level of support hours they need on top of that. Packages that are available include 20, 100, 200 and 500 hours, with significant discounts for the larger packages.

This simple structure means that there are no rules about what is covered and what is not. Everything within the bounds of our skills is covered, all software, database issues, data repair, user error etc. The support hours can be used for any other activity we can provide, consulting, report writing, customization, so there are never any wasted hours. A percentage of unused hours can even be carried over into the following year.

Our Support Mission is: to take ownership of each call, manage each request correctly, execute our actions with the least impact on production, and communicating throughout the lifecycle of a call to ensure complete customer satisfaction.

Customer Patnership

Our customer feel assured that weather its a support call or a development project, we have the right experience and expertise. With over 100 years combined experience in the ERP support and development arena we are more than capable of providing a first class service for your support and development needs.

Site Visits

We understand that sometimes to resolve your issue, remote assistance is not the best solution. we have a team of experienced consultants and project managers that can visit your site and help resolve your issues efficiently.

Account Managers

All our customer are assigned a dedicated Account Manager that will give you a point of contact for all your needs. They will ensure you are kept up to date with our latest development and news as well as regularly contacting you to ensure you are happy with our services and have any unfulfilled needs.

Support Contact

As well as an Account Manager, as a Web Control customer we can also provide you with a dedicated support contact for all our support needs. This contact would personally oversee any of your support issues and provide a point of contact.

Flexible Dedicated Support

We have a proven model that helps to provide a timely and efficient service that has helped us grow our customer base, knowledge and skill set that has been improved year after year since we formed back in 2001. Taking a core group of Avante and Infoflo experts and growing into a business that Provides support for many products as well as offering a wide range of products to help maximise your business and life cycle of your ERP.

Our support package is unique in that your support hours can be used for a wide range of purposes from general support issues to change requests and more. Below our key features and benefits of our support are explained.

Help Desk

There are many ways in which our customers can create a support ticket and keep a track of that ticket as their ticket history.
After extensive research into finding a Helpdesk that would benefit our own aims but also provide our customers with value, we now use the HelpDesk software provided by Happy Fox. Our customers can now access, create, track and respond to their tickets on our customer portal webcontrol.happyfox.com

Customer Satisfaction

All customers are assigned an Account Manager, which helps facilitates a good working relationship with the customer. It is used as a focus point for customer feedback, concerns and information sharing.

As an Account Manager, our staff are responsible for:
- Providing a focus point for the customer's needs
- Gaining feedback from the customer on the service provided
- Updating the customer on the latest developments for their ERP system
- Updating the customer on our latest service and products

Our Support Model

Web Control currently provides a complete support service to over 50 Avante/Infoflo customers. Our support is focused on what our customers need and want. We charge a low fixed yearly amount that guarantees our immediate support and then customers whatever level of support hours they need on top of that. Packages that are available include 20, 100, 200 and 500 hours, with significant discounts for the larger packages.

This simple structure means that there are no rules about what is covered and what is not. Everything within the bounds of our skills is covered, all software, database issues, data repair, user error etc. The support hours can be used for any other activity we can provide, consulting, report writing, customization, so there are never any wasted hours. A percentage of unused hours can even be carried over into the following year.

Our Support Mission is: to take ownership of each call, manage each request correctly, execute our actions with the least impact on production, and communicating throughout the lifecycle of a call to ensure complete customer satisfaction.

Customer Patnership

Our customer feel assured that weather its a support call or a development project, we have the right experience and expertise. With over 100 years combined experience in the ERP support and development arena we are more than capable of providing a first class service for your support and development needs.

Site Visits

We understand that sometimes to resolve your issue, remote assistance is not the best solution. we have a team of experienced consultants and project managers that can visit your site and help resolve your issues efficiently.

Account Managers

All our customer are assigned a dedicated Account Manager that will give you a point of contact for all your needs. They will ensure you are kept up to date with our latest development and news as well as regularly contacting you to ensure you are happy with our services and have any unfulfilled needs.

Support Contact

As well as an Account Manager, as a Web Control customer we can also provide you with a dedicated support contact for all our support needs. This contact would personally oversee any of your support issues and provide a point of contact.

Flexible Dedicated Support

We have a proven model that helps to provide a timely and efficient service that has helped us grow our customer base, knowledge and skill set that has been improved year after year since we formed back in 2001. Taking a core group of Avante and Infoflo experts and growing into a business that Provides support for many products as well as offering a wide range of products to help maximise your business and life cycle of your ERP.

Our support package is unique in that your support hours can be used for a wide range of purposes from general support issues to change requests and more. Below our key features and benefits of our support are explained.

Help Desk

There are many ways in which our customers can create a support ticket and keep a track of that ticket as their ticket history.
After extensive research into finding a Helpdesk that would benefit our own aims but also provide our customers with value, we now use the HelpDesk software provided by Happy Fox. Our customers can now access, create, track and respond to their tickets on our customer portal webcontrol.happyfox.com

Customer Satisfaction

All customers are assigned an Account Manager, which helps facilitates a good working relationship with the customer. It is used as a focus point for customer feedback, concerns and information sharing.

As an Account Manager, our staff are responsible for:
- Providing a focus point for the customer's needs
- Gaining feedback from the customer on the service provided
- Updating the customer on the latest developments for their ERP system
- Updating the customer on our latest service and products